Cancellation & Refund Policy

Before preparation starts

You may request a change or cancellation before the branch accepts the order or begins preparation. Call +66 65 843 3761 and provide your order number, name and branch. We will confirm whether the request can be completed.

After acceptance or preparation

Once an order has been accepted or food preparation has started, cancellation or item changes may be refused. This is because food is made specifically for the order and may no longer be resold safely.

Restaurant cancellations

If we cannot fulfil an order because of closure, item availability or another operational issue, we will cancel the affected item or order and try to contact you using the details provided.

Payments and refunds

The current website normally takes the order only; payment is made at the restaurant. If no payment has been taken, no refund is due. If a payment was collected and a refund is approved, it will normally be returned through the original payment method. Processing time may depend on the bank or payment provider.

Late collection and no-shows

Please collect your order at the confirmed time. A late or missed collection does not automatically qualify for cancellation, replacement or refund after the food has been prepared.

Fastest help: call +66 65 843 3761. Website messages may not be seen quickly enough to stop preparation.